Aide utilizes AI technology to automatically detect customer intents, allowing businesses to quickly address recurring issues. With inbound analytics, businesses can visualize their customers' issues and identify areas for improvement. By understanding the most common contact reasons and underlying intents, businesses can develop better products, provide user guidance, and reduce the workload on their support teams.

The platform provides a visual aid that displays all customer messages, conversations, and categories, giving businesses a comprehensive view of their customers' interactions. They can also validate the impact of any changes made to their processes and track how topics and contact reasons shift over time based on customer intents.

Integrations with popular customer support platforms like Front and Zendesk allow Aide to surface relevant knowledge and suggestions to support agents in responding to customer queries. This helps new agents become effective from day one, as they have access to the organization's knowledge and can follow established processes.

Overall, Aide aims to automate customer support operations with AI to improve response time, enhance customer satisfaction, and enable support teams to handle a higher volume of inquiries efficiently. By leveraging AI technology, businesses can streamline their customer support processes, reduce manual effort, and provide fast and accurate responses to customer queries.